Delivery
We dispatch orders within 2 working days subject to items being in stock. Weekend orders will be processed on the next working day. Please ensure that the correct delivery address is entered and a contact mobile telephone number is provided. We ship most of our orders with An Post and delivery is generally 1-3 days within the Republic of Ireland. Please do not hesitate to contact us if you have not received your order within this time scale. Delivery charges are at a fixed rate of €6.50 for most products. [The standard delivery rate may vary depending on size and weight of goods.] This charge will be added at checkout.
[Please contact us regarding heavy, bulky items as delivery costs will be adjusted accordingly.]
Returns Policy
You may return a product if you are not completely satisfied with it for a full refund or exchange once the following conditions are met:-
Product is returned within 14 days of original order.
Product is in the same condition which it was received and in its original packaging and is accompanied by a receipt.
Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.
Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranty then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).
Guarantee
If your order arrives damaged due to shipping we will replace it subject to our returns policy.
All Guarantee issues will be handled by T.W.Murray & Co. Limited only and not the original manufacturer unless expressly stated by the original manufacturer.
The customer is responsible for the cost of shipping goods to us under the guarantee.
The guarantee is in place to cover any problems with the equipment that arise through normal use. It will not cover any problems that are caused by improper maintenance or repairs not made by T.W. Murray & Co. Limited, unauthorized modifications, or as a result of removal, improper use, abnormal operation by the buyer, or any other misuse or mistreatment of goods.
Out of stock items
In the unlikely event that an item that you have ordered is out of stock we will contact you to offer you one of the following options:-
- A full refund
- An offer of substituting with a similar product
- The item will be put on backorder and forwarded to you as soon as it is back in stock.
Cancellation/Cooling off period
Under the Consumer Rights Directive (CRD) 2011/83/EU you have 14 calendar days to change your mind without having to give a reason. This is known as the ‘cooling-off’ period.
This period begins when you receive the product.
If you wish to cancel you should let us know in writing by email or post before the cooling-off period ends.
You will be refunded within 14 days of the cancellation, including standard delivery costs once the item has been returned in the same condition it was received and is in its original packaging.
Website Errors
Product images are for illustrative purposes only and may differ from the actual product. In the event that a product is mistakenly listed at an incorrect price we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.
Ownership of Goods
All goods remain the property of T.W.Murray & Co. Limited until paid for in full. The goods will not be dispatched until payment has been cleared by the Credit Card Company and/or Bank.
